Compassion Exception Policy (CEP) – SuperFourTravels

At SuperFourTravels, we care about our customers during difficult times. Our Compassion Exception Policy (CEP) provides special consideration and service fee relief for qualifying travelers.

✅ Eligible Customers & Fee Waivers

Category	Eligibility Requirements	New Booking Discount	Exchange / Cancel / Refund Fee Discount
U.S. Military (Traveler or Immediate Family*)	Proof of active duty or veteran status**	Up to $35 off	100% waived SuperFourTravels service fees
Bereavement	Funeral director letter required	Up to $35 off	100% waived SuperFourTravels service fees
Visually Impaired Customers	Must declare impairment and inability to use the website	Fare matches website rate	50% discount on SuperFourTravels service fees

👪 Immediate Family Includes:

Spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Applies to biological, step, adoptive, foster, in-law, or legal guardian relationships.

📄 Military Documentation Accepted:

• Active Duty: .mil email, Active Duty ID, Guard/Reserves ID, CAC
• Veteran: Retiree ID, Veterans ID, Health ID, Uniformed Services ID, or state ID with "VETERAN" stamp

🚨 Please Remember:

• The CEP applies only to SuperFourTravels service fees (not airline-imposed fees or fare differences).
• Airline rules and penalties still apply and are beyond our control.
• You must call our customer support and identify yourself as eligible to claim CEP benefits.
• Service fee discounts are applied per traveler, per ticket.